Refund policy

At Di’lamor Pty Ltd, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, you may return your item within 14 days of the delivery date and exchange/credit note within 28 days delivery date. 

To be eligible for a return, all items must be:

  • Unworn and in original condition

  • With swing tags still attached

  • In original packaging (where applicable)

We offer the option of a refund, exchange, or store credit.
Return shipping costs are the responsibility of the customer.

Please note:
For hygiene and safety reasons, beauty products are non-refundable and cannot be exchanged.

Faulty Items

If you believe your item is faulty, please email us at info@dilamor.com.au within 24 hours of noticing the fault. We aim to respond within one business day and will guide you through the next steps. If the fault is confirmed to be a manufacturing defect, we will offer a repair, replacement, or refund as appropriate.

Warranty & Product Care

We stand by the quality of our products. Should a manufacturing fault be identified, we are happy to assist with repair, replacement, or refund.

Please note, our warranty does not cover:

  • General wear and tear

  • Damage due to misuse or mishandling

  • Issues resulting from repairs not authorised by Di’lamor

  • Variations in leather such as natural markings or texture differences — these are unique features, not flaws

We recommend following our care instructions to prolong the life and beauty of your Di’lamor pieces.